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Cold · Doesn't solve it · Customer writes again
AI AGENTS · CUSTOMER EXPERIENCE · EN / ES
Support that feels human.Powered by AI.
We answer your tickets in minutes, in your brand's voice. When a case needs a person, a person steps in.
Ticket #48213 · Subscriptionexample
Maria · customerfrustrated
I was charged twice this month and I still can't log in. This is the third time I'm writing.OtiumCX agent · draft
Hi Maria, I'm really sorry, that's not the experience you deserve. I've refunded the duplicate charge (you'll see it in 3–5 days) and sent a new login link to your email. I'll keep this ticket open until you're back in.
Approved & sent ✓
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- English & Spanish
- Works with your helpdesk
SERVICES
Everything your queue needs. Nothing it doesn't.
We build it, run it and tune it. Your team keeps the final word.
AI support agents
Replies that sound like your team, written inside the helpdesk you already use.
- Zendesk
- Freshdesk
- Gorgias
Chatbot automation
Instant answers on every channel your customers write from, day or night.
- Web chat
Refunds & subscriptions
The repetitive requests, solved end to end so they never reach your queue.
- Cancellations
- Refunds
- Access issues
Draft mode
Your team approves every reply before it goes out. You stay in control.
- Human approval
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Human handoff
Sensitive cases go to a person, with the context already summarized.
- Escalation
- Full context
Done-for-you setup
We connect, configure and keep improving it. No engineers needed on your side.
- Onboarding
- Tuning
- Ongoing support
HOW IT WORKS
From connected to calm in four steps.
You move to the next step only when you're ready.
- 01
Connect
We plug into Zendesk, Freshdesk, Gorgias, Intercom or HubSpot. No migration.
- 02
Learn your tone
We study your past replies, macros and policies until it sounds like you.
- 03
Draft mode
Every reply waits for your team's approval. Edit, approve, send.
- 04
Autopilot
When you trust it, it answers on its own and escalates what needs a human.
BEFORE / AFTER
Same ticket. Two very different answers.
A fictional ticket, answered by a generic bot and by OtiumCX.
Customer wrote
“Hi, I cancelled my plan last week but I was charged again today. Can you fix this? I'm pretty annoyed.”
OTIUMCX
Hi Daniel, you're right to be annoyed, and I'm sorry. Your cancellation went through on the 12th, so today's charge shouldn't have happened. I've refunded it in full (3–5 business days) and confirmed you won't be billed again. Anything else, just reply here.
Warm · Resolved · One reply
TEAM
The people behind your replies.
OtiumCX is a family business. When you work with us, you talk directly to the people who built the product and run it every day.
“We treat your customers the way we'd want our own family treated.”
[NOMBRE 1]
[ROL]
[BIO: two lines about their experience and what they bring to OtiumCX.]
[LINKEDIN][NOMBRE 2]
[ROL]
[BIO: two lines about their experience and what they bring to OtiumCX.]
[LINKEDIN][NOMBRE 3]
[ROL]
[BIO: two lines about their experience and what they bring to OtiumCX.]
[LINKEDIN]
WHY “OTIUM”
Business means “no calm.” We give it back.
The Romans called it otium: calm time for what truly mattered. The word for business, negotium, literally means “without otium.”
OtiumCX exists to give support teams their calm back. AI handles the repetitive work. Your people focus on what needs a human.
Your customers get answers. Your team gets its calm back.
agent: tone: "your brand, not a robot" languages: [en, es] mode: draft -> autopilot escalation: human_when_it_matters team: gets_back: otium
FREE PILOT
Send us 50 anonymized tickets. See how we'd answer them.
No cost, no integration, no commitment. You get our replies next to yours and decide with real examples.
FAQ
Questions we hear often.
How do you handle data security and privacy?
We only access what's needed to answer tickets, through your helpdesk's official integrations, and the pilot works with anonymized tickets. [Security details pending: encryption, data retention, DPA]
How long does implementation take?
We connect to your helpdesk and start in draft mode quickly, without migrations or engineering work on your side. We'll give you a concrete timeline in the demo, based on your setup.
What happens if the AI gets something wrong?
In draft mode, nothing reaches the customer without your team's approval. On autopilot, it only answers the cases it's confident about and hands everything else to a person. Every correction helps us tune it.
Which helpdesks do you support?
Zendesk, Freshdesk, Gorgias, Intercom and HubSpot. Using something else? Tell us and we'll look into it.
How does pricing work?
[Pricing pending]
CONTACT
Let's talk about your queue.
Tell us a bit about your team and we'll get back to you shortly.
- hello@otiumcx.com
- Location
- Based in [PAÍS] · Working globally
- Hours
- [Mon–Fri, 9:00–18:00 (time zone)]